Returns & Exchanges
At Briogeo, we want you to love your hair care routine, which is why we offer a 30-day return policy for products purchased directly from our website. If you are not completely satisfied with your order, we are happy to assist you with a return or exchange to ensure you find the perfect formula for your strands.
Initiate Your Request
Visit our online Returns Portal and enter your order number and shipping zip code to begin the process.
Select Items and Reason
Choose the specific products you wish to return or exchange and provide a brief reason for the request to help us improve our formulas.
Print Your Label
Once approved, download and print your prepaid shipping label and secure it to your original packaging or a similar sturdy box.
Ship and Refund
Drop off your package at the designated carrier location; your refund or exchange will be processed within 5-10 business days of receipt at our warehouse.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing